© 2007. TC Training and Tim Cox.

Website: self-manage by strikingly simple

Conflict Management

‘Conflict is when two or more values, perspectives and opinions are contradictory in nature and haven't been aligned or agreed about yet, ’

 Including….

Within yourself when you're not living according to your values;

When your values and perspectives are threatened;

or

Discomfort from fear of the unknown or from lack of fulfilment.

Conflict is inevitable and often good, for example, good teams always go through a "form, storm, norm and perform" period. Getting the most out of diversity means often-contradictory values, perspectives and opinions.

Conflict will occur within any group of people. We see it in marriages, relationships, businesses, churches, families, friends, sports teams and so on. We are not all the same, thank the Lord. Imagine how dull life would be if we were all perfect.

Imagine how flat life would be if we could all go round a golf course five under par, or all play a piano concerto to the standard expected by the composer. It is in our differences that our strength lies. 

Conflict is not the problem, it is when it is not managed properly that is the problem.

Does my organisation need a course?

The question should be: -

Will my organisation ever experience conflict?

If the answer to the latter is: YES

then the answer to the former will also be: YES

Do I need a course?

Again, the question should be: -

Am I proficient enough to manage all the different types of conflict within myself, let alone involving others?

If the answer to the latter is: NO

Then............

YOU NEED A COURSE.

What will TC TRAINING do for me?

Conflict is the bread and butter of all police officers' training and experience. It is, quite frankly, what they do best.  Whether dealing with domestic disturbances, neighbour disputes, financial/trade disputes, criminal or civil arguments or simple fights, the police officer develops the skills and knowledge necessary to manage the actual events satisfactorily. However, it is the management of the time leading up to the event and the time after the event has occurred that needs extra attention.  Community officers are adept at dealing with the aftermath and, indeed, the time leading up to a potential flash point.

How does this affect my organisation?

Our trainers are skilled in facilitating the key interpersonal knowledge and skills from delegates, which, added to their own experience, paves the way for the development of sound management systems in which conflict is simply another factor that requires intelligent handling.

Conflict begins with oneself.

We all face internal struggles at times, and sometimes we even manage to lose them!

Our course begins with a look at the nature of conflict, then goes on to encourage each delegate to scrutinise themselves with a view to being able to identify the positive and negative aspects of personalities and styles of management. Then, taking a broad view of experience and practice, it will be possible to develop a keen understanding of what is best practice and what isn't.

The course is about participation. Those involved will be able to share their experiences, both good and bad, with a view to going away with positive ideas and skills that will not only enhance their own personal development, but also the organisation from which they came.