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© 2007. TC Training and Tim Cox.

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COMMUNICATIONS SKILLS TRAINING.

 1. Basic Communications Skills Training.  (One-day Course)

        COMMUNICATION is: -

•               Knitting which holds organisations together

•              Greatest influence on organisational effectiveness

•              Needs more effort/sensitivity than is often show

•              Based on assumptions

•              Cannot be perfected

  

       Home Truths: -

•              Most of us are poor communicators

•              Few of us try hard to communicate

•              Most of us do not take advantage of available media.

•              We could all improve our writing skills

 

       Causes of Failure: -

•              The workplace contains many distractions

•               Many of us are quicker to identify failings in others than in ourselves

 

       The Right Balance: -

•               Many employees want to be fully informed

•               Many employees listen for a short time

•               More dissatisfaction from employees as awareness for communication grows

•               Don’t assume that you would hear if anything was wrong

    Training Course Objectives: 

      This training course will cover the following topics: -

       Introduction to communication

       What is communication, causes of failure, getting the right balance

       The assumptions we make

       Understanding the impact of your own and other people’s assumptions, lessons to learn

       Communication dynamics

       Simplicity & complexity, has the message been received, use of emphasis, formality, humour, emotion,   staying in control

      The manager as a communicator

       Channel or gulf, messenger of information, involving others

       Barriers to effectiveness

       What is effective communication, personal, organisational and process barriers, the grapevine, overcoming barriers

       Managing communication channels

       The spoken word, the written word, tips for success, visual and non-verbal communication, technology and multi-media

       You as a communicator

       Conscious and good news communicators, communicating with individuals and with groups

                     

     Learning Outcomes:

  • Develop a greater understanding of how you communicate

  •  Develop a greater self-awareness of how others may perceive you 

  • How to use feedback to transform performance 

  • Understand the different communication styles

  • Understand the different communication channels

  • Develop effective written communication

  • Understand the importance of listening skills

  • How to write a presentation in your own words

 

 

 

2. NLP TRAINING (One-day Course)

Everyday you interact with people; you communicate a message, this can be through what you say, what you do, your facial gestures and your body language. These interactions influence how you think, how you feel and how you yourself react to that person.

Neuro-linguistic-programming, or NLP for short, is about making the most out of these experiences.

SESSION OBJECTIVES.

This session sets out to develop your skills of communication and in particular to help you develop the tools and techniques to: -

  • MOTIVATE yourself & others
  • COMMUNICATE effectively
  • THINK positively
  • CREATE actions to make a difference. 
     

What is NLP?

NLP is described as the study of human excellence and demonstrates how to communicate effectively and influence others.

It was developed in the1970s by a group of psychologists who were studying successful people in order to analyse successful behaviour. 

Since then NLP has been developed further and examines thought processes, language patterns and human behaviour.

NLP helps us to understand the connection between human behaviour, emotions, mind, body and actions. Basically,  it helps us to improve the effectiveness and impact of our communication.

NLP can help you to understand how people think, feel and react and can be simply explained as follows: -

Neuro–relates to the brain and what happens in your mind

Linguistic – relates to language and how you may use it

Programming – relates to patterns of behaviour which you learn and repeat

Everybody interprets situations through their own perceptions thereby creating their own reality. You experience the world through your senses (sight, hearing, smell, taste and touch) you then use your brain to create an internal representation of this external phenomenon.

We explain this process by using the statement “The map is not the territory”.

This means that the internal map you create of the external world, shaped by your perceptions, is never an exact replica. In other words, what is outside can never be the same as what is inside your brain.
 

We all have these differences in every part of our lives and to aid communication it is really useful to at least attempt understand the internal reality or map of the person with whom you are communicating.

TC TRAINING offers a one-day course to enable you to understand the basics of NLP, and so take those first steps along the road to self-awareness and self-improvement. 

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